Kiano.Net Ltd
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Best Value Research

We are Chesterfield's Cheapest At-Home Computer Repair Service!

In research conducted by us during July & August 2011 on 29 different computer support companies,
Kiano.Net was the cheapest company for all at-home computer services. Including repair, upgrades and check-ups.

Remember Kiano.Net also provides absolutely free at-home assessments, with no call-out fee!

Company Name Location Telephone Number At Home Check-Up At Home Setup Virus
Repair
RAM
Upgrade
aGeek Ltd Chesterfield 01246554440 No quote £22.50 £22.50
Alpha Byte Computers Hasland 01246800101 £24.00 £25.00 £25.00
Bitz n PCz Ltd Hasland 07731769264 No answer
Byte IT Computers Hasland 01246235687 No answer
Chesterfield PC Support (www.ChesterfieldPCSupports40.co.uk) Chesterfield 07846315516 £19.00 £49.00 £35.00 £60.00
Clocktower Computers Chesterfield 01246555133 £60.00 £75.00 £60.00
CompuHelp Chesterfield 01246386174 No answer
Computer and Laptop Sales Duckmanton 01246823888 £35.00 £45.00 £35.00
Computer Repair Chesterfield Chesterfield 01246540582 No answer
Creative Computer Services Arkwright 01246235726 No answer
Domestic Computer Services Chesterfield 01246211113   £60.00 £60.00  
Egytec Chesterfield 01246237465   £65.00 £50.00
Elliott Computer Specialists Bolsover 01246825651 Not available
Exlen Technology Ltd Chesterfield 07951231807 £24.99 £48.00 £48.00
Fast2Fix Computers Hasland 07891689181 £45.00 No quote £45.00
HW Dansies Chesterfield 01246235455 No quote £55.20 No quote
Insomnia IT Systems Inkersall 01246477384 £50.00 £50.00 £50.00
Killer-Byte Killamarsh 07792665316 £45.00 £30.00 £45.00
LEL Computers Hasland 01246277577 £39.99   £39.00 £38.27
My PC Fixed Hasland 07510513839 No answer
Need PC Support Hasland 07515872734   £40.00
PC Care Coal Aston 01246410829 No answer
Phillips IT Chesterfield 01246386177 Not available
Purple Leopard Chesterfield 01246222818 Not available
Repaired PC Chesterfield 07513996759 Not available
SB Computer Services Chesterfield 07832016025   £20.00
SP Computers Chesterfield 01246888453 No answer
Spire Computers Chesterfield 01246224293 Not available
Knowhow (PC World) UK Wide 08445611234 £50.00 £30.00 £50.00 No service
             
Kiano.Net Ltd Hasland 01246488900 £15 £20 £15 £38

Definitions

The prices shown above are quotes that companies provided to our research team over the phone, so may be under-estimates of the full price after work. Prices may not include any short-term discounts that the company may be offering (e.g. discounts for when two or more services are bought at once). To obtain a fair result, all the companies were provided with the same job brief and description of all work that needed to be carried out. The definitions are shown below:

At-Home checkup: A clean-up/tune-up/healthcheck service that demonstrates the use of software techniques to optimise a 3-4 year old PC - including hard disk defragmentation, temporary file cleanup, updates of drivers and operating system, virus/spyware scans and possibly internal computer valet (if required). The price must be for an at-home call-out or collection & drop-off. Price is for a cleanup and not a full system wipe - even where this was suggested by the repair company.
At-Home setup: A 'new system setup' job that includes the setup/connection of a new computer and router that is currently still in its box. Must include connection of basic peripherals (keyboard, mouse, etc.) and setup of a new TalkTalk router. No additional software or hardware is required. The price must be for an at-home call-out.
Virus Repair: The full removal of a typical piece of modern scareware 'Windows Security 2011', as shown here. Must be carried out either at-home or by collection/drop-off, and be completed within 5 days. Some companies recommended a full system wipe (format and re-installation) for any virus infection, to guarantee removal. Where this has been recommended, the quote for a system wipe is given instead. However, for the type of virus specified, a full system wipe wouldn't actually be required.
RAM Upgrade: A typical RAM (memory) upgrade for a Toshiba laptop. Must be carried out either at-home or by collection/drop-off, and be completed within 5 days. Laptop model: Satellite Pro C660-1LM. Currently 2GB DDR3 (1066Mhz) RAM, upgrade required to 4GB DDR3 (1066Mhz) RAM. Quote must include parts and fitting/labour/call-out charges.
General Job Details: To obtain a fair result, all job quotes were given for the following circumstances: All call-outs are to Chesterfield Town Centre (Boythorpe Road, Chesterfield). Where a range of estimates are given, the most likely (often the average) price is shown above. All quotes include VAT where required. Computer companies that don't provide support for 'home'/'residential' customers are not listed above, as these were not able to provide the types of services tested above. All prices include call-out fees or pick-up/collection/delivery prices.

Where 'No Service' is shown, the company didn't offer that particular service.
Where 'No Quote' is shown, the company couldn't quote us for the job because of either a lack of detail or they required an assessment.
Where 'No Answer' is shown, the company didn't answer their telephone number after calls on five separate dates, at varying times of day.
Where 'Not Available' is shown, the phone number or company was not reachable during July or August 2011. They may be temporarily closed.

Date of Survey: Note that this research was last conducted in July-August 2011. Prices may have changed since that time. However, from our research over the past 3 years, we are satisfied that prices for Computer Support change infrequently and our most recent research is therefore reliable and accurate. Please inform us immediately if you find any of the prices shown above to be out-of-date, and we will update/remove them.
Companies Tested: We carried out extensive searches of the computer repair companies in Chesterfield, including searches through paper directories, online directories, local maps and noticeboards in Chesterfield. We hope to have included all repair companies/services in Chesterfield. All telephone numbers shown above are already publically available.
Sampled Services: Kiano.Net has selected a sample of its services (one from each of our four categories) to compare when checking that we are Chesterfield's Best Value At-Home Computer Support. The four services selected in the sample very broadly cover the main types of service offered by support companies. Therefore, this sample can correctly be used as evidence that Kiano.Net is Chesterfield's Best Value At-Home Computer Support.

The research above complies with BERR Guidelines.

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Kiano.Net Ltd is a Private Limited Company registered in England. Apt 2352, Chynoweth House, Trevissome Park, Truro, TR4 8UN, UK. Company No. 06880299.
Kiano.Net is Chesterfield's Cheapest At-Home Computer Repair based on our research of a sample of our services, during July & August 2011.

All prices include VAT at 20%. All services subject to availability.

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